Operations Coordinator

Express Global Singapore branch oversees the management and execution of freight forwarding, cross-border logistics, and supply chain operations for a set of regional and international entities, part of the Express Global Group. We are looking for an experienced Operations Coordinator to join our team in Singapore.

The selected candidate will report directly to the Operations Manager / General Manager.

We Offer: 

• SGD 3,800 ~ SGD 4,200 / month (commensurate with experience).
• 13th-month salary bonus (Double Pay).
• Comprehensive medical coverage.
• Five-day work week.
• Dynamic and supportive work environment with opportunities for professional development and career advancement.

• Manage and oversee daily operations of freight forwarding activities across air and sea freight.
• Handle cross-shipments arrangements, with a specialized focus on ex/to Batam trade routes.
• Coordinate with carriers, suppliers, and customers to ensure timely shipment of goods.
• Prepare and process bookings and shipping documents, including bills of lading and customs declarations.
• Monitor shipment status and provide proactive updates to clients regarding delivery timelines.
• Resolve operational issues and discrepancies efficiently to minimize delays.
• Collaborate with sales and customer service teams to enhance overall client satisfaction.
• Maintain strict compliance with regulatory requirements and internal company policies.
• Assist in optimizing operational processes for higher efficiency and cost-effectiveness.

• 3+ years of experience in freight forwarding and logistics operations.
• Strong knowledge of shipping processes, both air and sea freight.
• Hands-on experience in managing cross-trade business (specifically ex/to Batam trade routes).
• Customer service excellence.
• Full proficiency in English.
• Must possess valid work rights to work in Singapore.