Operations Coordinator

For our Singapore Branch, Express Global is looking for a motivated Operations Coordinator to join our dynamic team. The ideal candidate will have at least 3 years of experience in freight forwarding and logistics operations, with a strong knowledge of shipping processes and customer service excellence. Full proficiency in English is required. 

The selected candidate will report directly to the Operations Manager / Directors of the Branch.

We Offer: 

• 13th-month salary bonus (Double Pay).
• Comprehensive medical coverage.
• Five-day work week.
• Dynamic and supportive work environment with opportunities for professional development and career advancement.

Express Global is an Italian Freight Forwarding Company, part of Fratelli Cosulich Group.

Get to know us: https://expressglobal.com

• Manage and oversee daily operations of freight forwarding activities across air and sea freight.
• Handle cross-shipments arrangements, with a specialized focus on ex/to Batam trade routes.
• Coordinate with carriers, suppliers, and customers to ensure timely shipment of goods.
• Prepare and process bookings and shipping documents, including bills of lading and customs declarations.
• Monitor shipment status and provide proactive updates to clients regarding delivery timelines.
• Resolve operational issues and discrepancies efficiently to minimize delays.
• Collaborate with sales and customer service teams to enhance overall client satisfaction.
• Maintain strict compliance with regulatory requirements and internal company policies.
• Assist in optimizing operational processes for higher efficiency and cost-effectiveness.

• 3+ years of experience in freight forwarding and logistics operations.
• Strong knowledge of shipping processes, both air and sea freight.
• Hands-on experience in managing cross-trade business (specifically ex/to Batam trade routes).
• Customer service excellence.
• Full proficiency in English.
• Must possess valid work rights to work in Singapore.